Managed Support Service – 100 € /month

Benefits Included :

• Immediate and knowledgeable attention.

• Immediate response for software and hardware support – NOC will start working at your request as soon it is received.

• Named Account Manager– phone and email contact during business hours.

• Security – evaluate and audit your server security, and provide recommendations to ensure the security and integrity of your server and data.

• Architecture Advisors – evaluate your architecture and provide recommendations for growth, scalability, and more.

• Software Update Services– engineers will update all base system packages on a monthly basis, coordinating any necessary restarts or changes with you. Also, all critical updates will be performed within 5 business days.

• Coverage 1 hours x 5 days /week

• Available for Alistaro current clients only.

 

Fully Managed Support Service – 350 € /month

Benefits Included :

• Expert Support Engineers Available 24/7/365.

• Immediate and knowledgeable attention.

• Immediate response for software and hardware support – NOC will start working at your request as soon it is received.

• Named Account Manager– phone and email contact during business hours.

• Security – evaluate and audit your server security, and provide recommendations to ensure the security and integrity of your server and data.

• Architecture Advisors – evaluate your architecture and provide recommendations for growth, scalability, and more.

• Monitoring and Incident Response – enterprise class monitoring system checks your websites, servers,and services 24/7 to make sure they’re up and working as they should. In case of an outage or performance issue, an alert is immediately sent via email. Any service, port, or server can be monitored.

• Software Update Services– engineers will update all base system packages on a monthly basis, coordinating any necessary restarts or changes with you. Also, all critical updates will be performed within 5 business days.

• Managed Backups– includes free and secure, offsite data backups.This includes up to 50 GB total data storage and up to 30 days of data archived.

• Dedicated engineers familiar with your setup

• Ideal for customers that are willing to outsource IT tasks.

• Coverage 2 hours x 5 days /week

• Available for Alistaro current clients only.

 

Unamanaged Support Service – 0 € /month

Benefits Included with every package:

• Reboot.

• Reset

• Free hardware replacement

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